​Information We May Collect or Receive About You 

 

Personal Information 

For the purposes of this Policy, “personal information” is any information that identifies, relates to, or can be used to contact a particular individual or household. The types of personal information we collect include the following categories:

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• Contact information – first name, last name, email address (personal or business), mailing address, billing address, telephone number, and employer and employment details.

• Account information – if you register to use our Services, your username, account password, account number, and other information related to your account.

• Transactional information – details about your transactions with us, including method of payment, payments received, transaction history, and services purchased.

• Financial information – if you are required to pay for use of our Services, your payment card or bank account and billing information.

• Marketing information – details regarding informational and promotional materials you may have requested or received from us, your interests, and communication preferences.

• In-app communication information – copies of communications you transmit via our Services, including through email, telephone, video call, and Chat features.

• GPS and similar user data – information generated via your use of the Services and related devices, including vehicle details, user details, location information, and client information.

• Customer support information – details of communications or inquiries you submit to us, including technical or customer support requests.

• Device and usage information – details regarding how and when you use our Services, including the device used, IP address, device identifier, frequency and duration of your usage, pages viewed, referring websites or search terms, and interaction data.

 

Automatically Collected Usage and Device Information 

Like most website and mobile application operators, we use various technologies to automatically collect information about you when you visit our website. These include:

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• Cookies - small text files placed on your device to personalize your experience, track visitor trends, and support analytics and advertising. You can manage cookie preferences through your browser settings. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org. Please note that if cookies are disabled, you may not be able to enjoy certain features of our Services.

• Log Files and Device Identifiers - We use log files to collect data including IP address, browser type, Internet service provider, referring/exit pages, date/time stamps, and device identifiers. This information is used for security purposes and to detect and prevent fraud.

• Pixels, Tags, and Web Beacons - small pieces of code that run when a website/application page or email is loaded and are used to monitor visitor behavior and gather analytics. These may work in conjunction with cookies. Note, the vendors supplying these technologies may collect your information instantaneously and simultaneously with our own collection and may use the information for their own purposes.

• Analytics Tools - our Services use third-party analytics tools, including Google Analytics. For more information about how Google collects and processes data, please see Google’s privacy policy at www.policies.google.com/privacy.

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Third-Party Tracking Technologies on Our Website

In addition to the general tracking technologies described above, our website uses the following specific third-party tools that may collect information about your visit. We disclose these tools in the interest of transparency and in accordance with applicable privacy laws, including California Penal Code §638.51 and the California Consumer Privacy Act (CCPA).

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Leadfeeder – Visitor Identification

Our website uses Leadfeeder, a B2B visitor identification service. This tool uses your IP address and browsing behavior to identify the company or organization associated with your visit. This information is used by our sales and marketing team to understand which businesses are interested in our services.

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Leadfeeder may collect: IP address, general geographic location, pages visited, time spent on pages, referring source, and company/organization information derived from your IP address.

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Leadfeeder does not collect personally identifiable information such as your name or email address from this process. For more information, please visit Leadfeeder’s privacy policy at www.leadfeeder.com/privacy/.

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Kenect – Customer Messaging Widget

Our website includes an embedded messaging widget provided by Kenect, a customer communications platform. If you interact with the Kenect widget (e.g., to send a text message to our team), Kenect may collect your phone number and email, the content of your messages, and metadata about your interaction. Kenect may also passively collect visitor metadata such as IP address and browser information when the widget loads.

For more information, please visit Kenect’s privacy policy at

kenect.com/privacy-policy.

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Sentry – Error Monitoring

Our website uses Sentry, an application monitoring and error tracking service. Sentry automatically captures information about errors and performance issues encountered during your visit. This may include your IP address, browser type, operating system, pages visited at the time of an error, and other technical session metadata. This data is used solely for diagnosing and improving the reliability of our website.

For more information, please visit Sentry’s privacy policy at sentry.io/privacy.

 

Wix Platform Analytics and Tag Manager

Our website is built on the Wix platform. Wix automatically collects performance and behavioral data as part of its hosting and analytics services. Additionally, our site uses the Wix Tag Manager, which may load additional third-party tags and tracking scripts. We periodically audit the tags deployed through Wix Tag Manager to ensure they are consistent with this Policy.

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For more information on Wix’s data practices, please visit

support.wix.com/privacy.

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Information from Other Sources 

We may obtain both personal and non-personal information about you from affiliates, business partners, vendors, contractors, suppliers, and other third parties and add it to other information we have collected. We, and the third parties we engage, may combine information we collect from you over time, and across the Services with information obtained from other sources to improve accuracy, completeness, and relevance of our interactions with you.

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Information from Social Media 

If you interact with us on any social media platform, the personal information that you submit may be read, collected, or used by us as described in this Policy. Social media platforms operate independently from us and we are not responsible for the personal information that you choose to submit on those platforms. We encourage you to review the privacy policies of any social media platform with which you interact.

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How We Use Information 

We (or the service providers acting on our behalf) may use the information we collect for the following purposes:  

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• Negotiating, entering into, and managing our business relationships and agreements, including providing our products and services and processing payments from our organizational partners and customers.

• Responding to customer service requests and managing customer issues.

• Sending you promotional or informational communications and tracking your marketing preferences.

• Product design, improvement, internal research and development, and process improvements.

• To quickly process user transactions.

• Managing customer service issues, including issues relating to the performance of our Services and customer feedback.

• Following up after correspondence (live chat, email, or phone inquiries)

• Preventing and detecting fraud, security breaches, hacking, and other unlawful activities.

• Enforcing our agreements, complying with our legal or regulatory obligations, and defending or advancing legal claims.

• Notifying about changes to our Services, our Terms of Service, or this Policy.

• Providing surveys or soliciting feedback.

• Performing other functions described to you at the time of collection or to which you otherwise consent.

• We may send you direct marketing communications from time to time. We will only do so where the law permits, and you can always unsubscribe at any time using the link in any such communication or by contacting us using the information below.

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How We Protect User Information 

We use appropriate administrative, technical, and physical measures to protect your personal information from loss, theft, and unauthorized use,

disclosure, or modification. Please be aware that no data transmission over the Internet is 100% secure. While we strive to protect your personal

information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

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Data Retention 

All personal information that we collect from users may be retained for a period after our relationship ends, as informed by our legal requirements and obligations, enforcement of our agreements and rights, or the continued performance of the purpose for which the information was collected.

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Third-party Disclosure  

When information we collect is aggregated, anonymized, or otherwise does not identify you, it is no longer considered “personal information.” We may use such information for any purpose or disclose it to third parties, to the extent permitted by applicable law.

 

We may disclose your personal information to the following types of third parties:

 

• Service providers – IT and system administration providers, data storage providers, payment processors, and vendors whose technologies we use to provide features in the Services.

• Authorized personnel – if you interact with the Services in an employee or personnel role, we will share relevant business information with such personnel and vice versa.

• Marketing and advertising vendors – vendors that assist with customer data management, marketing automation, advertisement placement and targeting, and marketing campaigns.

• Analytics vendors – vendors that help us understand Services traffic and usage patterns, optimize our Services, and identify potential customers.

• Regulatory and governmental authorities – law enforcement agencies and courts, as necessary to comply with applicable laws and regulations or to respond to lawful requests.

• Professional advisors – lawyers, accountants, and similar advisors.

•  Business successors – buyers or successors in the event of a merger, acquisition, divestiture, restructuring, dissolution, or similar transaction.

• Other parties – other parties for any purpose disclosed to you at the time you provide the information.

 

Third-Party Links 

We may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

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Your Choices Regarding Your Information 

We respect your right to make choices about the ways we collect, use, and disclose your information. Your choices include:

 

• Marketing Emails – you can opt out of promotional emails by clicking the “unsubscribe” link in any such email or by contacting us directly.

• Cookies – you can manage or disable cookies through your browser settings. Note that some features of our Services may not function properly if cookies are disabled.

• Leadfeeder/ Visitor Identification – if you wish to opt out of Leadfeeder’s visitor tracking, you may use their opt-out mechanism at https://privacycockpit.com,email to privacy@leadfeeder.com or configure your browser to use a VPN or privacy-protecting DNS.

• Google Analytics – you may opt out of Google Analytics data collection by using the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

• Declining to Provide Information – you can choose not to provide information we request, but this may limit your ability to use certain features of our Services.

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You may contact us using the details provided at the end of this Policy with any questions about the choices relating to your personal information.

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California Residents 

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you may ask us to refrain from sharing your personal information with certain affiliates and third parties for their marketing purposes by contacting us at the information below.

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Additionally, please be aware that our website uses third-party tracking technologies, including visitor identification tools, as described in the “Third-Party Tracking Technologies” section above. We are committed to transparency about these practices in furtherance of compliance with California Penal Code § 638.51 and the California Consumer Privacy Act (CCPA).

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Nevada Residents 

Under Nevada law, Nevada “consumers” may request that “operators” of internet sites and online services refrain from the “sale” of their “covered information” to third parties. We do not believe that our sharing in this regard would qualify as a sale under Nevada law; however, you may contact us to make a request or ask questions.

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Do Not Track Signals 

Razor Tracking honors Do Not Track signals. When a Do Not Track (DNT) browser mechanism is in place, we do not plant cookies or use advertising tracking for that session.

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Online Privacy for Minors

The Services are general audience services. Razor Tracking does not market to children under the age of thirteen (13). Persons under the age of 13 are not allowed to use the Software at any time or in any manner or to submit any information to Razor Tracking, Inc. Licensee represents and warrants that they have read and understand the data collection and use practices set forth in this Privacy Policy. If you believe we have obtained a minor’s information, please contact us at the information below and we will take steps to delete such information.

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Unsubscribe 

Razor Tracking provides users the opportunity to opt out of having personally identifiable information used for Marketing Messages by emailing to support@razortracking.com. In any such email, please provide the user’s name, email address, phone number, physical address, business name, and domain with “Marketing Messages Opt-Out” in the subject line, so that we can properly identify a user and process an opt-out request.

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Changes To This Privacy Policy 

Our Privacy Policy may change from time to time. If we decide to change our privacy policy, we will post these changes to this privacy statement on www.razortracking.com and other appropriate locations, so that users are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, and users are encouraged to review it frequently. The continued use of the site after such changes have been posted indicates user consent and acceptance of such changes.

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Contacting Razor Tracking 

If there are any questions regarding this privacy policy, users may contact Razor Tracking using the information below.

 

www.RazorTracking.com 5625 51st Ave S

Fargo, ND 58104 United States

Email: Support@RazorTracking.com

Phone: (833) 467-2967 Sales: ext.1 Support: ext. 2